مواعيديmwa3eedi

Terms of Service

Version 1.0 — Effective 2026-04-29

These Terms of Service (the "Terms") form a binding agreement between SULIMAN SAMI ALHAMMAD Shop Commercial, a company registered in the Kingdom of Saudi Arabia under Commercial Registration number 7053568312 with registered offices at RRMB2915, Kingdom of Saudi Arabia ("mwa3eedi", "we", "us", or "our"), and the person or entity that creates an account or otherwise uses the Service ("you" or "the Business").

By creating an account, ticking the acceptance box, clicking "Sign up", or otherwise using the Service, you acknowledge that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you do not agree, you must not use the Service.

The Arabic-language version of these Terms is the legally authoritative version. This English version is provided for convenience only. In the event of any conflict or inconsistency between the two versions, the Arabic version controls.

1. Definitions

  • "Service" means the mwa3eedi software-as-a-service platform, including the website at mwa3eedi.com, the dashboard, the public booking pages, transactional emails, mobile-optimised interfaces, and any related software, content, or APIs we make available.
  • "Business" means the salon, barbershop, spa, clinic, studio, or other service provider that subscribes to the Service to publish a public booking page and manage appointments. The Business is our customer.
  • "Customer" means an end-user who books an appointment with a Business through that Business's mwa3eedi booking page. Customers are not party to this agreement; their use of the booking page is governed by the "Customer Use" clause below.
  • "Booking" means an appointment that a Customer reserves with a Business through the Service.
  • "Subscription" means the paid subscription described in section 6 (Subscription, Trial, Billing & Refunds).
  • "Content" means any information, text, images, logos, descriptions, prices, names, photos, or other material the Business uploads to or displays through the Service.
  • "Customer Data" means information about Customers (names, email addresses, phone numbers, booking history) that flows through the Service as a result of Bookings.

2. Provider, Notices, and Contact

The Service is provided by SULIMAN SAMI ALHAMMAD Shop Commercial, a company duly registered in the Kingdom of Saudi Arabia under Commercial Registration number 7053568312, with its registered office at RRMB2915, Kingdom of Saudi Arabia.

All legal notices to mwa3eedi must be sent to support@mwa3eedi.com. We may give you notices through the email address associated with your account, through in-product messages, or by posting on the Service.

3. Acceptance and Eligibility

To enter into these Terms and use the Service as a Business, you represent and warrant that:

  • You are at least eighteen (18) Gregorian years of age and have the legal capacity to enter into a binding contract.
  • You are signing up on behalf of a real, lawful business operating in the Kingdom of Saudi Arabia, and you have full legal authority to bind that business to these Terms.
  • You hold a valid Saudi Commercial Registration ("CR"), Freelance Document ("Wathiqat Amal Hurr"), or other licence required to operate the services you intend to advertise on the Service.
  • For any service category that is regulated in the Kingdom of Saudi Arabia (including without limitation medical and cosmetic procedures, injectables, dental services, hair-transplant services, physiotherapy, and any service requiring Ministry of Health, Saudi Food & Drug Authority, or other regulatory licensing), you and your staff hold all required licences, permits, and approvals, and your operation is in continuing compliance with all applicable Saudi laws and regulations.
  • The information you provide during signup is true, accurate, current, and complete, and you will keep it up to date.

We may refuse, suspend, or terminate any account that does not meet these eligibility criteria, with or without notice.

4. Account, Authentication, and Security

The Service uses passwordless authentication: we send a one-time code to your email address, or you sign in via Google. You are responsible for maintaining the confidentiality of your email account and for all activity that occurs under your mwa3eedi account.

You must promptly notify us at support@mwa3eedi.com if you suspect any unauthorised access to your account. We are not liable for any loss arising from unauthorised use of your account before you notify us.

You may invite additional administrators ("Managers") to your business. The original signing administrator is the "Owner". The Owner is responsible for the conduct of every Manager and for ensuring that each Manager complies with these Terms. Removing a Manager is the Owner's responsibility.

5. The Service

mwa3eedi provides a tool that lets the Business publish a public booking page at a unique URL (such as mwa3eedi.com/your-name), manage services, staff, working hours, and Bookings, and send transactional booking-confirmation emails to Customers. The exact features available may change over time.

What we do not promise. We do not guarantee any specific number of Customers, any minimum revenue, any particular ranking or visibility on Google Maps or any other third-party platform, that any specific Customer will appear at their appointment, or that the Service will be free of bugs, errors, or interruptions. We do not provide any service to Customers ourselves; we provide a technology platform to the Business.

We use commercially reasonable efforts to prevent double-bookings (including unique database constraints), but slot collisions may still occur due to clock skew, race conditions, manual entries, or third-party events. The Business is responsible for managing its schedule and resolving any conflicts directly with the Customer.

6. Subscription, Trial, Billing, and Refunds

6.1 Free trial

New accounts receive a seven (7) day free trial of the Service starting at the moment of signup. During the trial, the Service is fully functional and no charges are made.

6.2 Pricing

After the trial, the subscription is billed at 49 Saudi Riyals (SAR 49) per active staff member per month, exclusive of any applicable VAT. The "active staff" count is the number of staff members marked as active in your dashboard at the start of each billing period.

We may change pricing on at least thirty (30) days' written notice to your account email. New pricing takes effect at the start of the next billing period after that notice. Continued use of the Service after the price change takes effect constitutes acceptance of the new price.

6.3 Card on file

To start the free trial you must provide a valid payment card. The card is verified at signup using 3-D Secure through our payment processor, Moyasar. Card details (full PAN, CVC, etc.) are tokenised by Moyasar and never touch our servers; we store only a token and limited metadata (brand and last four digits).

6.4 Automatic billing

Unless you cancel before the trial ends, your card will be charged automatically at the end of the trial for the first month, and on each monthly anniversary thereafter for that month's subscription. By providing a card and accepting these Terms, you authorise us (and Moyasar acting on our behalf) to charge that card on a recurring basis until you cancel or the Subscription is otherwise terminated.

6.5 Failed payments

If a charge fails, we will retry. If it has not succeeded within seven (7) days of the original due date, we may suspend your public booking page and dashboard until the outstanding amount is paid. Continued non-payment may lead to termination under section 15.

6.6 Cancellation

You may cancel your Subscription at any time by following the cancellation process inside the dashboard or by emailing us at support@mwa3eedi.com. Cancellation takes effect at the end of the current billing period; you keep access until then.

6.7 Refunds

Except where required by mandatory Saudi law, all fees are non-refundable. We do not refund partial months, and we do not refund for periods during which the Service was not used.

6.8 Taxes

All fees are exclusive of VAT and any other applicable taxes, which will be added where required. The Business is solely responsible for any taxes it must charge or remit on the services it sells to its own Customers.

7. The Business's Obligations

You agree that you will, at all times while you use the Service:

  • Maintain a valid Saudi Commercial Registration, Freelance Document, or other appropriate licence for your business activity, and keep that registration in good standing.
  • Hold and maintain all professional, sectoral, and regulatory licences required for every service that appears on your booking page — including without limitation Ministry of Health licensing for medical, cosmetic, dental, physical-therapy, or other regulated services.
  • Provide accurate business information, accurate service descriptions, and accurate prices. Not misrepresent the qualifications of your staff or the nature of any service offered.
  • Honour the Bookings Customers make through the Service in good faith, or notify the Customer promptly if you cannot.
  • Comply with all applicable Saudi laws, including consumer-protection rules, anti-commercial-fraud rules, the Personal Data Protection Law (PDPL), the Anti-Cyber Crime Law, the Anti-Concealment Law, labour laws regarding worker authorisation, and any sector-specific rules that apply to your business.
  • Use the Customer Data you collect through the Service only for the purpose of fulfilling the Booking, providing related customer service, and complying with your own legal obligations — and not for unsolicited marketing in violation of CITC rules or PDPL.

8. Customer Bookings; Customer Data; Privacy

8.1 mwa3eedi is the technology provider, not a party to the appointment

When a Customer makes a Booking, the resulting agreement for the appointment, the service, and the price is solely between the Business and the Customer. mwa3eedi is not a party to that agreement, is not the seller or provider of the underlying service, does not hold funds for the appointment, and is not responsible for the quality, safety, legality, or any other aspect of services rendered offline.

8.2 Roles under PDPL

For the purposes of the Personal Data Protection Law of the Kingdom of Saudi Arabia (PDPL), the Business is the Data Controller for Customer Data collected through its booking page, and mwa3eedi is the Data Processor acting on the Business's instructions. The Business is responsible for ensuring it has a lawful basis to process Customer Data and for honouring Customer rights under PDPL (access, correction, deletion, objection).

8.3 Restrictions on Customer Data use

You must not use Customer Data for any purpose other than:

  • Fulfilling the Booking and providing related service;
  • Sending appointment confirmations, reminders, and similar transactional messages;
  • Complying with your own legal or accounting obligations.

You must not send Customers unsolicited marketing messages by email, SMS, WhatsApp, or any other channel without their separate, explicit, prior consent in compliance with CITC rules. You must not sell, rent, or share Customer Data with any third party except your own service providers acting under written contracts that impose at least equivalent obligations.

8.4 Privacy Policy

Our processing of personal data is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you also agree to the Privacy Policy.

9. Customer Use of the Booking Pages

This section applies to any person who uses a Business's public booking page, regardless of whether they create an account ("Customer"). By using a booking page, the Customer agrees that:

  • The contractual relationship for the appointment is with the Business, not with mwa3eedi.
  • The information the Customer enters (name, email, phone) will be shared with the Business so the Business can fulfil the Booking and contact the Customer about it.
  • The Customer will not submit fraudulent Bookings, will not use the Service to harass any Business or its staff, and will not attempt to interfere with, scrape, or reverse-engineer the Service.
  • To cancel, reschedule, or complain about an appointment, the Customer should contact the Business directly using the contact details on the booking page.

10. Acceptable Use

You must not, and you must not allow any Manager, staff member, or third party to:

  • Use the Service to advertise, facilitate, or perform any service that is illegal in the Kingdom of Saudi Arabia, including without limitation prostitution or escort services masquerading as massage, beauty, or wellness services; unlicensed medical, cosmetic, or pharmaceutical services; sale of controlled substances; or any service that violates Saudi public morality laws.
  • Use the Service to circumvent Saudi labour or immigration laws, including by listing as staff any worker who is not legally authorised to perform the listed service in the Kingdom.
  • Upload any Content that is false, defamatory, obscene, hateful, infringing on any third-party right, or otherwise unlawful.
  • Use the Service to commit fraud against Customers (for example, taking deposits with no intent to honour the appointment) or against payment processors.
  • Resell, sublicense, or otherwise commercialise the Service or any part of it.
  • Reverse-engineer, decompile, or attempt to extract the source code of the Service; bypass any security or access control; scrape, crawl, or harvest data from the Service except for your own Business's data through the dashboard; introduce viruses or malicious code; or place excessive load on the Service.
  • Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
  • Use the Service in any way that could expose mwa3eedi to legal, regulatory, or reputational harm.

We may suspend or terminate any account that breaches this section without notice and without refund.

11. Intellectual Property

11.1 Our IP

The Service, the website, the mwa3eedi name and brand, the dashboard, the source code, the design, the documentation, and all related intellectual property are owned by mwa3eedi or its licensors and are protected by Saudi and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms during the term of your Subscription. No other rights are granted.

11.2 Your Content

You retain all rights you have in the Content you upload (such as your logo, photos, descriptions, and service names). By uploading Content to the Service, you grant mwa3eedi a worldwide, royalty-free, sublicensable licence to host, store, copy, display, transmit, and adapt that Content as reasonably necessary to operate the Service for you (including, for example, to display your booking page to Customers and to send booking confirmation emails on your behalf). This licence ends when you delete the Content or terminate your Subscription, except for backup copies retained for a reasonable period.

You represent and warrant that you own or have all rights and permissions necessary to upload the Content and to grant the licence above, and that the Content does not infringe any third-party right.

11.3 Feedback

If you send us suggestions, feedback, or ideas, you grant mwa3eedi a perpetual, irrevocable, worldwide, royalty-free licence to use them for any purpose, with no obligation to compensate you.

12. Third-Party Services

The Service relies on third-party providers including, without limitation, Moyasar (payments), Supabase (database and authentication), Resend (email delivery), Google Cloud / OAuth (Google sign-in), and Google Maps. Your use of those third-party services through the Service is subject to their own terms and privacy policies. We are not responsible for the acts, omissions, or outages of any third-party provider.

13. Disclaimers

To the maximum extent permitted by Saudi law, the Service is provided "as is" and "as available", with all faults, and without warranties of any kind, whether express, implied, or statutory. We expressly disclaim any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, uninterrupted availability, or freedom from error or harmful components.

We do not warrant that the Service will meet your business requirements, that bookings will be free of conflicts, that emails will always be delivered, that Customers will appear, or that any specific commercial outcome will be achieved.

14. Limitation of Liability

To the maximum extent permitted by Saudi law:

  • mwa3eedi will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, customers, goodwill, or data, however caused and on any theory of liability, even if we have been advised of the possibility of such damages.
  • Our aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, or otherwise, will not exceed the greater of (a) the total subscription fees you paid us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one thousand Saudi Riyals (SAR 1,000).
  • Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable Saudi law (such as for fraud, gross negligence, or wilful misconduct, where such limits are prohibited).

You agree that the foregoing limitations are an essential basis of the bargain between us, and that the price of the Subscription reflects this allocation of risk.

15. Indemnification

You agree to defend, indemnify, and hold harmless mwa3eedi, its shareholders, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Any service, product, or appointment you sell or render to a Customer, including without limitation any claim that the service was defective, unsafe, performed without proper licensing, performed by an unauthorised worker, or otherwise unlawful;
  • Any Content you upload or display through the Service, including any infringement of a third-party intellectual-property, privacy, or publicity right;
  • Any violation by you or any of your Managers or staff of these Terms, of any applicable law, or of any right of a Customer or third party;
  • Any tax (including VAT) you should have charged, withheld, collected, or remitted but did not.

We may, at our option, take over the defence of any claim subject to indemnification, at your expense. You may not settle any claim without our prior written consent.

16. Suspension and Termination

16.1 By you

You may cancel your Subscription at any time as described in section 6.6. Cancellation does not entitle you to a refund of any pre-paid amount.

16.2 By us

We may suspend or terminate your access to the Service, in whole or in part, at any time, with or without notice, if we reasonably determine that:

  • You have materially breached these Terms (including non-payment beyond the grace period);
  • Your use of the Service is unlawful or exposes mwa3eedi to legal, regulatory, or reputational harm;
  • We are required to do so by a court order, regulator, or applicable law;
  • The Business has ceased to operate or has lost its required licensing.

16.3 Effect of termination

Upon termination, your right to use the Service ends immediately, your public booking page is taken offline, and any unpaid amount becomes immediately due. We will make a reasonable effort to allow you to export your data for thirty (30) days after termination; after that period we may delete it, subject to any longer retention required by law.

Sections that by their nature should survive (including without limitation sections 11, 13, 14, 15, 19, and 21) will survive termination.

17. Changes to the Service and to the Terms

We may add, change, suspend, or remove features of the Service at any time. We will not materially reduce the core booking functionality during a paid month without giving you a reasonable opportunity to cancel and obtain a pro-rata refund of pre-paid amounts for the unused part of that month.

We may revise these Terms from time to time. Material changes (such as a new fee, a material expansion of your obligations, or a change to dispute resolution) take effect no earlier than thirty (30) days after we send notice to your account email or display a notice in the dashboard, and we will require renewed acceptance on next sign-in. Non-material changes (such as clarifications, drafting fixes, or updates to the list of third-party services) take effect when we post the revised Terms. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

18. Force Majeure

Neither party will be liable for any failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, government action, pandemic, internet outage, telecommunications failure, denial-of-service attack, failure of a third-party provider, or any other event of force majeure. The affected party will use commercially reasonable efforts to mitigate the effect.

19. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-laws principles.

The parties will first attempt to resolve any dispute amicably by contacting support@mwa3eedi.com and discussing the matter in good faith for at least thirty (30) days. If no resolution is reached, the dispute will be submitted to the exclusive jurisdiction of the competent courts of the City of Riyadh, Kingdom of Saudi Arabia.

For payment-related disputes, you may also use the dispute mechanisms made available by Moyasar or by the Saudi Central Bank (SAMA) where applicable.

To the maximum extent permitted by Saudi law, the parties waive any right to participate in a class, collective, or representative action; each dispute will be resolved on an individual basis.

20. General

20.1 Entire agreement

These Terms (together with the Privacy Policy and any order form, plan description, or written addendum signed by both parties) constitute the entire agreement between you and mwa3eedi regarding the Service and supersede all prior or contemporaneous communications.

20.2 Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

20.3 No waiver

Our failure to enforce any provision is not a waiver of our right to enforce it later.

20.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them, whether by operation of law or otherwise, without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you.

20.5 Independent contractors

The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, employment, or franchise relationship between the parties.

20.6 Notices

Notices to us must be sent to support@mwa3eedi.com. Notices to you may be sent to your account email address or posted in the dashboard, and are deemed received when sent or posted.

20.7 Language

These Terms are issued in Arabic and English. The Arabic version is the legally authoritative version. In case of any conflict or inconsistency between the two versions, the Arabic version controls.

21. Acceptance

By ticking the acceptance box during signup or otherwise using the Service, you confirm that you have read these Terms in full, that you understand them, and that you accept them on behalf of yourself and your business.

Document version: 1.0
Effective date: 2026-04-29
Contact: support@mwa3eedi.com